Return & Refund Policy

Last updated: August 2026

We want you to be happy with your purchase from GameMart. This policy explains when a return or refund is available and how the process works.

1. Return Window

Most products can be returned within 7 days of delivery if they are defective, damaged in transit, or materially different from what was ordered. To be eligible, the item must be unused (unless faulty), in its original packaging, and include all accessories, manuals and freebies that came with it.

2. Non-Returnable Items

• Items marked as "Used" or "Open Box" are sold after inspection and are generally non-returnable unless a genuine defect not disclosed at the time of sale is found.
• Digital codes, game keys and gift cards, once revealed or redeemed, cannot be returned.
• Products with a broken warranty seal or showing signs of physical damage caused after delivery are not eligible for return.

3. How to Request a Return

To start a return, go to My Orders, select the relevant order, and raise a request — or contact us directly with your order number, the item, and the reason for return. Our team will review the request and share the next steps, including pickup or drop-off arrangements where applicable.

4. Refunds

Once a returned item is received and inspected, we'll notify you of the outcome. Approved refunds are issued to the original payment method (or as store credit, where applicable) and typically reflect within 5–7 business days, depending on your bank or payment provider.

5. Exchanges

If you'd prefer an exchange instead of a refund — for example, a different variant or a replacement unit — let us know when raising your request and we'll do our best to accommodate it, subject to stock availability.

6. Warranty Claims

Products with standard or extended warranty coverage are handled separately from returns — please refer to the warranty terms shown on the product page, or contact us for warranty support after the return window has closed.

7. Damaged or Wrong Item Received

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve it quickly at no extra cost to you.

8. Contact Us

• Or via our Contact page.